FAQs

Frequently Asked Questions

FAQs2024-06-12T17:29:55+00:00

Frequently Asked Questions

We’ve put together some commonly asked questions to give you more information about Contact Solutions and the services we offer.

What does hiring with no risk mean?2024-04-16T21:12:58+00:00

You pay nothing if you don’t make a hire. Our price is straightforward and we do not charge any upfront costs. after we get your position needs.
We make pricing fully transparent once we have your role requirements!

How do I know I can trust your candidates?2024-04-16T21:14:19+00:00

All of our applicants are pre-screened and vetted for job experience, abilities, and English language competency. We also do a round of interviews while you are present to see which candidates you would like to work with!

Who trains the team?2024-04-16T21:14:57+00:00

Our preference is that you train the team with the basics – talk tracks, scripts, objection handling, etc. Moreover we spend hours role- playing with the team prior to going live. While you can train the team on your organizational structure and your business foundations.

Are your SDR’s US based?2024-04-16T21:15:18+00:00

Our skilled professionals are based in Ethiopia and provide exceptional service to our clients around the world. All of our associates are college-educated, speak excellent English, and work according to your time zone.

Can your team work with our specific Tech Stack/Software tools?2024-05-27T16:58:49+00:00

Absolutely. Most team member(s) are trained in popular tools and tech stacks. If they are not, they can quickly learn to use any software tools your company utilizes. Prior to starting, we will conduct training sessions to ensure your team member is proficient with your specific tools, ensuring a smooth integration into your processes.

What is the typical duration for onboarding a new member to our project?2024-05-27T16:59:54+00:00

The onboarding duration varies depending on the complexity of your project and specific requirements. However, our goal is to have your new team member fully onboarded and ready to start within 2-3 weeks.

How flexible are your services? Can we scale up or down as needed?2024-05-27T17:00:15+00:00

Absolutely! We understand that business needs can fluctuate. Our services are designed to be flexible, allowing you to scale up or down the number of SDRs working on your project based on your current requirements. This ensures you always have the right level of support without overextending your budget.

What measures do you take to protect our data and privacy?2024-05-27T17:00:46+00:00

Data security and privacy are paramount to us. We adhere to strict data protection policies and employ robust security measures, including data encryption and secure access controls.

Still have questions?

Can’t find the answer you’re looking for?
Please chat to our friendly team.

Smart Team Building

Find the Perfect Remote Professionals for Your Business

Whether it’s virtual assistants or customer support, we ensure you get the ideal match to elevate your business efficiently and effectively.

Virtual Assistant

Access a diverse pool of virtual talent ready to tackle your business objectives, from day-to-day tasks to strategic projects.

Virtual Assistant

Access a diverse pool of virtual talent ready to tackle your business objectives, from day-to-day tasks to strategic projects.

Appointment Scheduling

Our skilled professionals can help you schedule appointments, manage your calendar, and streamline your workflow.

Appointment Scheduling

Our skilled professionals can help you schedule appointments, manage your calendar, and streamline your workflow.

Telemarketing

Elevate your sales with our expert telemarketers, driving growth and maximizing your businesses through targeted outreach.

Telemarketing

 Efficiently resolve technical issues and keep your systems running smoothly with our knowledgeable technical support team.

Customer Support

Delight your customers with 24/7 customer support, building lasting relationships and fostering loyalty with every call.

Customer Support

Delight your customers with 24/7 customer support, building lasting relationships and fostering loyalty with every call.

Sales

Our dynamic sales team can help you achieve unparalleled success with strategic sales solutions tailored to your business needs.

Sales

Our dynamic sales team can help you achieve unparalleled success with strategic sales solutions tailored to your business needs.

Technical Support

 Efficiently resolve technical issues and keep your systems running smoothly with our knowledgeable technical support team.

Technical Support

 Efficiently resolve technical issues and keep your systems running smoothly with our knowledgeable technical support team.

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