Get to know us

What sets us apart

At Contact Solutions, we do more than just recognize the importance of exceptional customer experiences – we bring them to life. We operate out of Ethiopia and tap into the local talent pool to provide our clients with top-notch services at a fraction of the cost of other outsourcing destinations.

Multi Channel Support

We help you  engage with your customer across various channels, including phone, email, chat, and social media to provide a seamless experience.

Quality Metrics

Quality, NPS, and overall customer experience are our highest property. We work tirelessly to ensure that your customers are satisfied with their experience, improving your brand reputation and driving revenue growth.

Culture and SOPs

Each resource is trained under your company’s culture and standard operating procedures, ensuring that they are aligned with your business pals and objectives.

Dedicated Resources

We provide a team of dedicated resources exclusively for your business. Our team works as a direct extension of your team, providing you with the support you need to grow your business.

Voice Matching

We understand that your brand voice is unique, That’s why w e work with you to match your brands voice and tone, ensuring that your customers receive a consistent experience across all touch points.

Who we are?

At Contact Solutions, we not only acknowledge the significance of outstanding customer experiences, but also actively contribute to their implementation.

Mission

We empower businesses of all sizes to achieve their full potential by providing a highly skilled and dedicated customer experience (CX) workforce.

Vision

To be the leading provider of innovative and tailored CX solutions, driving success for businesses and shaping the future of customer service.

Core Values

Expertise
Efficiency
Professionalism
Customer Oriented

Focus on What Matters, We’ll Handle the Rest

Contact Solutions empowers mid-market enterprises and dynamic startups to tap into outstanding remote talent worldwide, spanning all positions from entry-level to senior leadership roles.

We partner with businesses that are:

  • Striving for rapid, sustainable growth with constrained resources or time, aiming to assemble a top-notch, flexible team of global based professionals.

  • Interested in cost-effective employment, emphasizing expertise and skill retention as a priority.

  • Wanting an efficient, streamlined hiring process with pre-screened candidates and a trusted partner to expedite recruitment processes.

  • Looking for an integrated 360 solution simplifying the entire process of remote hiring, onboarding, payroll, and talent retention.

Meet the team

Our People, Your Success

Meet the team behind contact solutions, bringing unique skills and experiences to your table. A strong team to revolutionize customer experience and drive your business growth.

Our Clients

Trusted by businesses around the globe

Our diverse client portfolio includes companies in various sectors who trust us to deliver high-quality customer experience solutions tailored to their unique needs.