Frequently Asked Questions
We’ve put together some commonly asked questions to give you more information about Contact Solutions and the services we offer.
You pay nothing if you don’t make a hire. Our price is straightforward and we do not charge any upfront costs. after we get your position needs.
We make pricing fully transparent once we have your role requirements!
All of our applicants are pre-screened and vetted for job experience, abilities, and English language competency. We also do a round of interviews while you are present to see which candidates you would like to work with!
Our preference is that you train the team with the basics – talk tracks, scripts, objection handling, etc. Moreover we spend hours role- playing with the team prior to going live. While you can train the team on your organizational structure and your business foundations.
Our skilled professionals are based in Ethiopia and provide exceptional service to our clients around the world. All of our associates are college-educated, speak excellent English, and work according to your time zone.
Absolutely. Most team member(s) are trained in popular tools and tech stacks. If they are not, they can quickly learn to use any software tools your company utilizes. Prior to starting, we will conduct training sessions to ensure your team member is proficient with your specific tools, ensuring a smooth integration into your processes.
The onboarding duration varies depending on the complexity of your project and specific requirements. However, our goal is to have your new team member fully onboarded and ready to start within 2-3 weeks.
Absolutely! We understand that business needs can fluctuate. Our services are designed to be flexible, allowing you to scale up or down the number of SDRs working on your project based on your current requirements. This ensures you always have the right level of support without overextending your budget.
Data security and privacy are paramount to us. We adhere to strict data protection policies and employ robust security measures, including data encryption and secure access controls.
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